Privacy Policy

1. Scope and our roles

This Privacy Policy applies to websites operated by Phone Staffer FZE ("Phone Staffer," "we," "us," or "our"), including phonestaffer.com, and to personal information we handle while providing remote staffing, website-visitor identification, lead qualification, and calling services to business customers.

For information collected on our own website, marketing activity, billing, and business administration, Phone Staffer generally determines the purposes and means of processing. When we handle information under a customer's instructions to identify and contact visitors to that customer's website, the customer may be the business primarily responsible for that processing and Phone Staffer may act as its service provider or processor. The actual role depends on the activity, contract, and applicable law.

2. Information we handle

Information you provide

• Name, work email, telephone number, company, service area, and website.
• Appointment requests, messages, call recordings or transcripts, and other communications.
• Campaign settings, scripts, suppression lists, customer records, and billing details supplied by a business customer.
• Information included in a privacy request, billing dispute, support request, or other interaction with us.

Website, device, and advertising information

• IP address, approximate location, browser, device, operating system, language, and network information.
• Pages viewed, links clicked, referring page, timestamps, session activity, and interactions with forms or booking links.
• Campaign and attribution data such as UTM parameters, ad identifiers, and fbclid.
• Cookie identifiers, pixel identifiers, web beacons, local or session storage, and similar technologies.

Information handled for website-lead calling services

Subject to a customer's configuration and available matching data, service data may include a visitor's website activity, matched name, telephone number, email address, property or mailing address, service-area location, homeowner or property indicators, prior lead status, call outcome, notes, and recording or transcript data where used. Not every visitor can or will be matched, and a match does not by itself establish consent or legal permission for every type of communication.

3. Where information comes from

We may receive information from:

• You, your employer, or another person acting for your business.
• Phone Staffer customers and the websites, systems, CRMs, calendars, or suppression lists they connect.
• Your browser or device through cookies, pixels, scripts, and similar technologies.
• Public records and commercially available property, identity, contact, or business data providers.
• Advertising, analytics, scheduling, communications, fraud-prevention, and technology providers.

A customer is responsible for having the rights and notices needed to provide information to us and to instruct us to use it. We may decline or limit processing when the source, purpose, or instruction presents a material privacy, security, or legal concern.

4. How we use information

Depending on the context, we may use information to:

• Operate, secure, troubleshoot, and improve our website and services.
• Set up campaigns, identify potential homeowner leads, apply service-area rules, and prevent duplicate, bot, or test records.
• Place or support calls, record outcomes, route appointments, and provide reports to the relevant customer.
• Respond to requests, provide support, schedule demonstrations, invoice customers, and administer contracts.
• Measure advertising, understand site engagement, attribute campaigns, and show or limit advertising.
• Detect abuse, protect people and systems, maintain suppression records, and enforce our terms.
• Comply with legal process, preserve evidence, establish or defend claims, and meet other lawful obligations.

5. Cookies, pixels, and advertising technologies

Our website uses cookies, pixels, web beacons, scripts, and storage technologies supplied by us and third parties. These technologies may collect or receive information from this website and elsewhere on the internet for security, functionality, analytics, measurement, and advertising.

In particular, pages may use Meta Business Tools, including the Meta Pixel. Meta and other third parties may use cookies, web beacons, and similar technologies to collect or receive information from our website and elsewhere on the internet, provide measurement services, and target or deliver ads. We also use the visitor-identification script and provider endpoint atpp-n.com. Its matching purpose is to connect website and device activity with available identity, property, and contact data so we can determine whether a visitor can be matched to a potential homeowner lead for a configured customer campaign and service area. A match may be incomplete or inaccurate, and not every visitor can or will be matched. We also use scheduling services such as Calendly, hosting and security services such as Cloudflare, and web-font or related services supplied by Google.

You can use browser controls to block or delete cookies, although doing so may affect site functions. You can also manage Meta ad preferences throughMeta Ad Preferences, use theDigital Advertising Alliance choice tool, or use theEuropean Interactive Digital Advertising Alliance tool. See our Privacy Choices page for additional options.

Depending on the jurisdiction, disclosures through advertising or analytics technologies may be treated as a "sale," "sharing," or processing for targeted advertising even when no money is exchanged. We do not use those legal labels to avoid a right that applies to you.

6. How we disclose information

We may disclose information to the following categories of recipients:

• The relevant customer. Lead, call, and campaign data may be provided to the business whose website or campaign generated it.
• Service providers. Hosting, identity matching, data enrichment, calling, communications, CRM, scheduling, payment, analytics, advertising, security, and professional-service vendors may process information for us.
• Advertising and measurement partners. Meta and similar providers may receive device, event, and attribution information as described above.
• Business transactions. Information may be evaluated or transferred in a financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
• Legal and safety purposes. We may disclose information when we reasonably believe it is necessary to respond to lawful process, protect rights or safety, investigate misuse, or establish and defend legal claims.

We may also disclose information at your direction or with your permission. A separate customer agreement or data processing addendum may further limit how service data is handled.

7. Your privacy choices and U.S. state rights

Depending on where you live and the context in which we hold information, you may have the right to request access, correction, deletion, or a portable copy; to opt out of targeted advertising, sale, or sharing; to limit certain uses of sensitive personal information; or to appeal a denied request. Rights and exceptions differ by state and do not apply to every record or business.

Submit a request through Privacy Choices or emailhello@phonestaffer.com. Describe the right you want to exercise and the state where you live. We may ask for information reasonably necessary to verify identity, authority, and scope. An authorized agent may submit a request where permitted, but we may seek proof of authority or confirmation from the individual.

We will not discriminate against you for exercising an applicable privacy right. We may retain limited information needed to document a request, honor an opt-out, prevent fraud, or meet legal obligations. If we deny a request, our response will explain available appeal steps when required.

8. Calling, suppression, and do-not-call requests

Phone Staffer may place calls for a business customer using contact information associated with that customer's campaign. A website visit, identity match, or available telephone number does not by itself establish consent, an established business relationship, or permission to use an artificial or prerecorded voice. The customer and Phone Staffer must assess the rules that apply to their respective roles, campaign, technology, and locations.

To ask Phone Staffer or a customer using our service to stop calling, tell the caller during the call or email hello@phonestaffer.comwith the telephone number and, if known, the business named on the call. We will route the request for handling and take reasonable steps to suppress further calls by or for the relevant seller, subject to identity verification and lawful exceptions. You do not have to listen to a sales presentation to make a do-not-call request.

9. Retention, security, and transfers

We retain information for as long as reasonably necessary for the purposes described here, including service delivery, customer instructions, suppression, security, billing, dispute handling, and legal obligations. Retention varies by record type, relationship, campaign status, contractual requirements, and applicable limitation periods. We may keep a minimal suppression record longer so that an opt-out is not lost.

We use administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, use, alteration, or disclosure. No internet transmission or storage system is completely secure, and this policy is not a guarantee of absolute security.

Phone Staffer FZE and its providers may process information in the United States and other countries. Data-protection rules may differ across those locations. Where required, we may use contractual or other safeguards for cross-border transfers.

10. Children

Our website and business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through them. If you believe a child has provided information to us, contact us so we can review and, where appropriate, delete it.

11. Changes to this policy

We may update this policy as our practices, vendors, or legal obligations change. The effective date above identifies the current version. If a change is material, we may provide additional notice appropriate to the circumstances. This policy describes our practices and does not create contractual rights beyond those provided by an agreement or applicable law.